Terms and Conditions
Terms and Conditions
Care Pharmacy
1. Introduction
Welcome to Care Pharmacy.
By using our website, mobile application, or purchasing any product from the pharmacy, you agree to comply with these Terms and Conditions and all applicable laws and regulations in the Kingdom of Saudi Arabia.
2. Definitions
For the purposes of this agreement, the following terms shall have the meanings set out below:
Pharmacy / Store: Care Pharmacy.
Customer: Any individual who uses the website or purchases products from the pharmacy.
Products: Non-prescription medicines, medical devices, healthcare supplies, cosmetics, and personal care products authorized for sale.
Website: The electronic platform operated by Care Pharmacy through which products are displayed and sold.
3. Compliance with Laws
Care Pharmacy complies with all applicable regulations in the Kingdom of Saudi Arabia, including but not limited to:
The Saudi E-Commerce Law
Ministry of Health regulations
Saudi Food and Drug Authority (SFDA) guidelines
Consumer protection regulations
4. User Accounts
Certain services may require creating a user account.
The user agrees to:
Provide accurate and complete information.
Maintain the confidentiality of account credentials.
Be fully responsible for all activities conducted under the account.
5. Product Information
Care Pharmacy strives to provide accurate and up-to-date product information. However:
Product images are for illustrative purposes only.
Actual packaging or design may vary according to manufacturer updates.
6. Prescription Medicines
Prescription medications will only be dispensed upon submission of a valid medical prescription.
The pharmacy reserves the right to refuse dispensing any medication if the prescription is invalid or if misuse is suspected.
7. Pricing and Payment
All prices are listed in Saudi Riyals (SAR) and include Value Added Tax (VAT) unless otherwise stated.
Care Pharmacy reserves the right to change prices at any time without prior notice.
Available payment methods are displayed on the website.
8. Shipping and Delivery
Orders are delivered according to the available delivery coverage areas.
Delivery times may vary depending on the city or region.
Care Pharmacy is not responsible for delays caused by circumstances beyond its control.
9. Return and Exchange Policy
Products may be returned or exchanged under the following conditions:
Within three days only from the purchase date.
The original invoice must be presented.
The product must be unopened and in its original condition.
Returns or exchanges will not be accepted in the following cases:
If the product has been opened.
If the product is not in its original condition.
Products that require special storage conditions or cannot be resold for health and safety reasons.
10. Medical Disclaimer
The information provided on the website is for educational purposes only and does not replace professional medical advice.
Customers should consult a doctor or pharmacist before using any medication or healthcare product.
11. Intellectual Property
All content on the website, including:
Text
Images
Logos
Designs
is the property of Care Pharmacy and may not be used or reproduced without prior permission.
12. Limitation of Liability
Care Pharmacy shall not be liable for:
Improper use of products.
Damages resulting from failure to follow medical instructions.
Any indirect losses arising from the use of the website.
13. Amendments
Care Pharmacy reserves the right to modify these Terms and Conditions at any time. Changes become effective once published on the website.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia.